FAQ

SHIPPING + ORDER INFORMATION

 WHERE DO YOU SHIP FROM + HOW FAST IS SHIPPING?

All orders are shipped M-F during business hours, 9-5. Once we receive your order, it will be dispatched within 1-2 BUSINESS days (EXCLUDES SAT + SUN) from our office in NEW YORK CITY with USPS. You will receive a shipment confirmation email with tracking info after items have dispatched.

USA orders take 1-3 business days after dispatch with priority mail.

International orders may take 5-15 business days.

Please refer to our shipping tab which goes much more in depth and should answer all doubts and questions regarding shipping times as it can vary depending your location from us! :) 

To view our shipping tab with more in depth information and delivery time estimates per country, click HERE.

CAN I TRACK MY ORDER?

Yes, of course! All orders placed and dispatched have a tracking code that is sent to you in your shipment email and can be tracked on USPS.com. You can track directly from there or through your L+L account, even get text updates so you know the moment its arrived!

I PLACED AN ORDER BUT DID NOT GET A CONFIRMATION?

Confirmation and shipment emails are sent within minutes of placing your order.

If you placed an order with us and have not received any email... 

  • The order did not go through and was not placed, please check your bank/paypal to see if it did go through.
  • If it did go through, its possible the email went to your spam folder.
  • If it is not in the spam, this means when entering your order information the email you entered was incorrect / had a typo and therefore did not send to the proper email address. Please send us an email to hello@laliandlayla.com so we can forward the information to the proper email.

CAN I CHANGE OR CANCEL MY ORDER ONCE IT WAS PLACED?

Once an order is placed and dispatched from our office and in the hands of USPS, we can not cancel or refund the order. If you need to make a change in your order, please email us right away and we will do our best to make the applicable changes prior to it being mailed out but we can not promise a change will be made if the order has been processed. We can not redirect orders once dispatched. 

I FORGOT TO USE MY DISCOUNT CODE, CAN IT STILL BE APPLIED? 

Unfortunately, we can not manually apply them after an order has been processed, but the great news is you can still use your code on your next purchase!

MY TRACKING STATES IT WAS DELIVERED BUT I DID NOT GET IT? 

Oh no, we know how important your order is to you and want to make sure you get it which is why every single order is sent with tracking. Please wait a day as sometimes the scan can show up a few hours prior to actual delivery, this is something we notice can occur with USPS, in the meantime make sure to ask neighbors, roommates, or family if they perhaps intercepted your package.

Please check with your local post office or mail carrier asap as they are delivering your mail. It is possible there was an attempt to deliver, if they were not successful for any reason, they can sometimes hold the parcel at the post office to be picked up. 

If you are unable to locate your delivered package, you can contact to file a lost claim with usps at USPS.COM or 800-ASK-USPS (800-275-8777)

    Lali + Layla is not responsible for lost, theft, or damage after the parcel has left our HQ. Customer assumes all responsibility and no resends or refunds can be issued if marked delivered. 

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    If a parcel is sent back to LL HQ for whatever reason, such as invalid address or failure to pay duty, customer is responsible for paying shipping to resend. Any customer refusing to repay postage due to an invalid address or customs, will forfeit their order.

     

    IS THERE CUSTOMS/VAAT/DUTY FEES ON INTERNATIONAL ORDERS?

    Certain countries may be charged with customs taxes/duties, Lali+Layla has no control over this and is not responsible for any taxes that may occur, as duty, VAAT and customs tariffs are set by the destination country. Select countries will keep the parcel at your local post office for pickup (even when marked delivered) due to any fees that need to be paid. The amount can vary by country, if at all applied, we recommend checking with your postal service to see if this applies to your country. 

    If a parcel is sent back to LL HQ for whatever reason, such as invalid address or failure to pay duty, customer is responsible for paying shipping to resend. Any customer refusing to repay postage due to an invalid address or failure to pay customs, will forfeit their order.

     

    
    

    EASY RETURNS/EXCHANGES 

    WHAT IS YOU RETURNS/EXCHANGE POLICY?

    To view the full policy and guide lines, CLICK HERE

    HOW DO I PROCESS AN EXCHANGE/RETURN?

    We are sorry to hear it wasn't a perfect fit for you and want to help you find something that is.

    Please submit an easy and fast request HERE

    and our team will get back to you in 1-2 business days to begin the process!

    NOTE: Be sure to enter the order number and email you placed your order.

    HOW DOES STORE CREDIT/GIFT CARDS WORK?

    After you send us your return request, we will be in contact with you and after it arrives at our HQ, and inspected to be sure it is in a clean and unworn condition, we will issue you the store credit (usually within 1-3 BUSINESS days) via email, which can be used at any time and does not expire.

    You can also grab a Gift Card for yourself or a friend HERE

    I RECIEVED A DEFECTIVE OR INCORRECT ITEM?

    Yikes! We are so sorry about that as we pride ourselves in ensuring everything about your suit is perfection. Our suits are handmade, one by one, with lots of care and attention. L+L has a triple check high standard on quality control, once after being made, again when tagging and being packaged to ship to our office, and one more time prior to being packaged and mailed to you... but in the off chance that our team missed something, after all we are human, please shoot us an email within 24 hours of receiving your suit to hello@laliandlayla.com and we will remedy it immediately! You deserve the best!

    If we accidentally packed the wrong item and you did not get what you ordered, please email us as soon as you open your package and we will of course make sure you get the correct one!

    L+L is not held responsible for regular wear and tear, be sure to contact us within 24 hours of receiving your parcel if there was an issue with it. To see how to keep you suit in the best shape possible for years to come, please check out our CARE tab instructions below!

    WHAT ITEMS ARE CONSIDERED FINAL SALE?

    All SALE, PROMO, or DISCOUNTED items are FINAL SALE and can not be exchanged or returned under any circumstance. NO EXCEPTIONS. All items under SALE RACK are final sale.

    Any order purchased with a COUPON CODE 20% or up are FINAL SALE. NO EXCEPTIONS.

    
    

    BILLING + PAYMENT

    IS IT SAFE TO ORDER ON LALIANDLAYLA.COM?

    Absolutely! It's incredibly safe and secure! Our website uses SSL (secure socket layering) which is an encryption technology that ensures your personal information is sent through the web securely.

    We also do not store any personal information, such as CC information, it is all encrypted and hidden, even from our own team, nor do we share our information with any third party. L+L wants to makes sure you are safe and secure. 

    WHAT FORM OF PAYMENTS DO YOU ACCEPT?

    L+L uses a safe and secure network to accept most major credit cards and paypal as form of payment.

    IS IT POSSIBLE I WAS CHARGED MORE THAN MY TOTAL AT CHECKOUT?

    Don't worry, L+L does not store any customer sensitive information and therefore we can not possibly charge more, HOWEVER if you see the amount is different on your bank statement or paypal than what is on your L+L receipt total, please remember L+L is a USA based brand and all currency online is USD which is then converted by your country, into your currency, once charged. The conversion rate is dependent on your country and card.

     

    MY L+L BIKINI

    WHERE IS L+L DESIGNED, MADE, AND BASED?

    We are a New York + Tulum beach based brand. We have offices in both locations where we travel back and forth. Our fabrics are printed here in NYC to ensure quality and made in beautiful Tulum. We ship worldwide from our office in NYC providing fast and affordable shipping. Its worth to know where and how your purchase is made. To learn more about the ethical manufacturing that goes into every handmade L+L  piece and about us, check us out HERE.

     

    ARE YOU SOLD ANYWHERE ELSE?


    We are exclusively sold on LALIANDLAYLA.COM, we do not have a storefront elsewhere at this time, nor do we have any wholesale distributors. Please be careful of scam websites selling fakes and knock off L+L, as they are poor quality and not affiliated with us by any way. Always buy authentic L+L, only via our site.

     

    HOW DO I TAKE CARE OF MY NEW L+L BKINI?

    Tips and tricks on how to care for your new L+L and keep it in the best possible shape for years to come!
    • After a swim, have a quick rinse with fresh water.
    • When washing, hand wash separately in cold water and mild soap. Do not use hot water. Lay flat to dry, away from direct sunlight, in the shade or indoors.
    • Do not machine wash and do not iron. Do not use bleach, detergent, or harsh chemicals when washing your suit. Do not leave dirty or with chlorine/salt water, or wet and rolled up. Always rinse clean and dry before storing away.
    • Avoid rough/sharp surfaces where pulling on the fabric may occur as this may damage it. Always wash immediately after using in heavily chlorinated pools.
    • Enjoy and wear with a confident smile!

    MY ITEMS LOOK DIFFERENT THAN EXPECTED?

    As our pieces are artisanal hand crafted one by one, cut and sewn, not mass produced, there may be about 1 cm allowance difference in pieces.

    Print/pattern positioning of each piece will vary, each being unique and no piece will ever look the same to keep our babes each unique.

    We do our absolute best to make sure all colors online are accurately displayed as we want to make sure you know exactly what you are purchasing so you are never disappointed! However, differences in screen resolution may result in colors appearing lighter, darker, duller, brighter, etc. depending on the monitor.

    Seamless bikinis have a tendency to fold over slightly, exposing the edges of reversible side, this is normal.

    
    

    SIZING HELP

    DO YOU HAVE A SIZE CHART?

    Of course! Not only do we have a size chart to help, but also a style guide. CLICK HERE

     

    I NEED HELP FIGURING OUT MY SIZE

    We know how tricky finding the perfect suit can be, especially online. We have a SIZE GUIDE for your convenience, as well as a STYLE GUIDE below it to go more in depth as to how each and every style runs. To view both, CLICK HERE.

    If you feel as though you still need some help, reach out to our team at Hello@laliandlayla.com and we will do our best to suggest the best style and size for you body!

    THE SUIT I WANT IS OUT OF STOCK, WILL YOU RESTOCK? 

    Don't worry, many styles get restocked regularly. Not all L+L suits get restocked but many many do. We have select pieces which run at limited stock and others that run year round. If you are interested in a specific item, you can visit that product page and select the size you need, click on NOTIFY ME WHEN BACK IN STOCK, where you can enter you email and get a one time notification when that item is restocked. 

    Helpful hint: If you love a suit, we suggest grabbing it while you can because many pieces are limited edition and sell out VERY quickly! Why? Because we like to create some pieces to keep you looking unique and special, you were not made to blend in.

    Also note, all suits found in the sale rack are last call and will not get restocked again, so grab them while you can!


    CONTACT + INQUIERES 

    DO YOU TAKE ON AMBASSADORS/COLLABS? 

    Due to the high level of sponsorship request, L+L can not accept all sponsorship gifting requests at this time. If you are an influencer with a high following, engagement, activity level, and feed that corresponds with the L+L lifestyle, please contact us via email for a sponsorship request and our team will review. Please note due to the high number of email requests, we can only get back to those we are interested in partnering with.

    However, we love seeing all our pussycats in L+L, join the pack by tagging us on social media @lali_and_layla_swimwear + #LALIANDLAYLA so we may feature you. 

    We love to keep our brand real and true, we really limit and decline "paid collaborations" to advertise our brand because we believe every collaboration should be real. Social media has been an amazing part of our growth but we believe in transparency and authenticity.

    I WANT TO FOLLOW MORE L+L ADVENTURES!

    Follow us here!

    INSTAGRAM @LALI_AND_LAYLA_SWIMWEAR 

    FACEBOOK LALI + LAYLA

    PINTEREST LALI + LAYLA

    #LALIANDLAYLA

    ARE YOU HIRING?

    The L+L team has become an amazing little family, we are not currently hiring at this time, but we are always happy to accept resumes for future availabilities as the team grows and company expands. 

    I STILL NEED HELP, HOW DO I CONTACT YOU?

    Our team is more than happy to help you out. Please do not hesitate to shoot us an email at HELLO@LALIANDLAYLA.COM and we will get back to you as soon as possible, M-F during during business hours 9-5.