Yes! We ship WORLDWIDE!
All orders are shipped Monday-Friday during business hours. Once we receive your order, it will be dispatched within 1-3 BUSINESS days (Excludes SAT + SUN) from our location in NYC with USPS. You will receive a shipment confirmation email with tracking info after items have dispatched.
*Please allow for an additional 1-2 days processing time during times of SALES / COLLECTION LAUNCHES as we have a higher order count to ship out.
We hope you are safe and taking all precautions necessaries to help reduce the risk of spreading COVID-19 as well as following the latest guidelines of Centers for Disease Control and Prevention (CDC). Based on the ongoing spread of COVID-19 in New York City and on the advice of public officials, New York Gov. Andrew Cuomo, ordered a statewide shut down of all non-essential business leaving just grocery stores, pharmacies, banks, health care providers, gas stations etc. He emphasized that in order to contain the spread of COVID-19, business considered non-essential must keep all their workers at home.
At this time, L+L is not dispatching orders regularly due to this, however we are making the proper adjustments to go once per week to mail all priority packages so please be on the lookout for shipping confirmation within the week.
We Thank You for your flexibility, support and patience as we work through this unprecedented situation together, as a small business, from our family to yours, we hope you stay well, stay safe and take care of one another.
Please stay safe during the next few weeks and take this global crisis seriously.
-FREE First class shipping with tracking on all orders $100 + up, with the option to upgrade for faster shipping at additional cost.
- $7 Standard First Class with tracking (3-7 business days after dispatch)
- $13 Priority with tracking (2-4 business days after dispatch)
- $49 Express with tracking (1-2 business days after dispatch)
Please note these are average delivery times and not guaranteed, some states can take an additional day or two. We send all packages with a tracking number that can be used on USPS.com so you can keep tabs on it. Lali + Layla is not responsible for lost, theft, or damage after the parcel has left us and is in the hands of USPS as we provide tracking, all inquiries should be made with your local post office. Customer assumes all responsibility and no resends or refunds can be issued. If marked delivered and it is not, please contact USPS to file a claim at USPS.COM or 800-ASK-USPS (800-275-8777)
-FREE First Class International on orders $250 and up!
- $15 Standard First Class International (5-12 business days after dispatch)
Average delivery time for First Class is between 5-12 BUSINESS days (M-F) for parcels to arrive after dispatch. More specific average arrival times for popular destinations: CANADA 5-7 business days, EUROPE 6-10 business days, AUSTRALIA 7-12 business days, all other countries 5-20 business days.
Some foreign postal systems are faster than others depending the country so we can not guarantee a specific arrival date, on the very rare occasion the parcel can take up to 25 business days if stuck at customs, but it is VERY very rare and usually in countries known for having postal issues. If you have not received it yet, please be sure to call you local post and check if it is waiting in customs, tracking may stop once in your country. Lali + Layla is not responsible for lost, theft, or damage after the parcel has left us. Customer assumes all responsibility and no resends or refunds can be issued. If marked delivered and it is not, please contact USPS to file a claim at USPS.COM or 811-ask-usps.
If a parcel is sent back to LL HQ for whatever reason, such as invalid address or failure to pay duty, customer is responsible for paying shipping to resend. Any customer refusing to repay postage due to an invalid address or customs, will forfeit their order.
Certain countries may be charged with customs taxes/duties, Lali + Layla has no control over this and is not responsible for any taxes that may occur as duty, VAAT and customs tariffs are set by the destination country. Select countries will keep the parcel at your local post office for pickup due to any fees that need to be paid. The amount can vary by country, if at all applied, we recommend checking with you postal service to see if this applies to you.
*By ordering through laliandlayla.com you agree to these terms and conditions regarding shipping.